External Media Coverage
This episode is produced and published by Harvard Business School / HBR Presents. Wootomatic hosts this embedded stream for educational and commentary purposes.
Two Million Fake Accounts: Sales Misconduct at Wells Fargo
Hosted by Brian Kenny / Harvard Business Review
Two Million Fake Accounts: Sales Misconduct at Wells Fargo
Episode Summary
Coming out of the financial crisis, Wells Fargo was one of the world's largest and most successful banks, viewed as a role model in how to manage in times of crisis. The news of its sales misconduct -- opening more than 2 million fake accounts -- in 2016 rocked consumer confidence and inundated the news. Harvard Business School professor Suraj Srinivasan discusses how sales culture, leadership, board oversight, and risk management all played a role.
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