How does the repair status bot work for customers?

Customers text their VIN or repair order number to a dedicated number. The bot responds instantly with current status, technician photos, and any pending estimate approvals — all viewable on their phone. This deflects the majority of 'is my car ready?' calls from service advisors.

Can customers approve additional repairs from their phone?

Yes. When technicians find additional work needed, the estimate is sent to the customer via SMS with a mobile-friendly approval link. Customers tap to approve, and the authorization syncs to the repair order instantly — driving 95% same-day approval rates and increasing upsell revenue.

How are maintenance reminders triggered?

We track each customer's service history and estimated mileage based on their driving patterns. The workflow sends predictive SMS reminders for oil changes, brake inspections, tire rotations, and factory-scheduled maintenance at the right interval, with one-tap booking links to schedule the service.

Can you automate fleet maintenance tracking?

Yes. We track service intervals across all fleet vehicles, automate maintenance scheduling based on mileage or hours, and send recall alerts to fleet managers automatically. Fleet records sync to your CRM so you have complete visibility into every unit's maintenance status.

Automotive & Fleet Services

Automotive & Fleet Services Automation

Auto dealerships, collision centers, and commercial fleet operators lose customer trust when repair updates are delayed and bay schedules aren't optimized. Wootomatic builds automated repair status bots, mobile estimate approvals, and maintenance reminder flows — so service advisors focus on upsells, not phone calls, and customers stay informed.

Request This Solution All Industries

Typical Bottlenecks

What we eliminate

Service advisors overwhelmed with 'is my car ready?' phone calls
Delayed digital approvals for diagnostic findings and additional repairs stall bay throughput
Low customer retention for 30k/60k/90k factory scheduled maintenance
No-shows for test drives and mobile maintenance appointments
No automated recall notifications leaving safety issues unaddressed
Manual fleet maintenance tracking across dozens of vehicles

-60%

Advisor phone interruptions

+32%

Repair estimate upsells

95%

Same-day approvals

4.8/5

CSI rating lift

The Problem

Challenges We Solve

The operational bottlenecks that drain automotive & fleet businesses — and the automation that eliminates them.

Phone Call Overload

Service advisors field endless 'is my car ready?' calls instead of upselling.

AI bot lets customers text their VIN for real-time status and photo updates.

Slow Estimate Approvals

Delayed repair approvals stall bay throughput and reduce upsell revenue.

Mobile tap-to-approve estimates drive 95% same-day approval rates.

Low Maintenance Retention

Customers miss 30k/60k/90k service intervals without reminders, reducing lifetime value.

Predictive mileage-based reminders drive customers back for scheduled maintenance.

What's Included

Core Solutions

Repair Status & Inspection AI Bot

Allows customers to text a vehicle VIN or ticket number to check vehicle status, view technician photos, and approve repair estimates via mobile tap — deflecting advisor phone calls.

Automated Mileage & Service Reminders

Triggers predictive SMS notifications for oil changes, brake inspections, and factory recalls based on estimated vehicle mileage and service history.

Digital Bay Scheduling & Follow-Up

Enables customers to book loaner vehicles and bay drop-offs online with automated calendar capacity checks, reminder sequences, and no-show reduction.

Fleet Maintenance Automation

Tracks fleet vehicle service intervals, automates maintenance scheduling across dozens of units, and sends recall alerts to fleet managers automatically.

How We Build