External Media Coverage
This episode is produced and published by Harvard Business School / HBR Presents. Wootomatic hosts this embedded stream for educational and commentary purposes.
Pal's Sudden Service: Taking Fast Food to the Next Level
Hosted by Brian Kenny / Harvard Business Review
Pal's Sudden Service: Taking Fast Food to the Next Level
Episode Summary
Pal's Sudden Service has developed a unique operating model and organizational culture in the fast food restaurant business. With an emphasis on process control, zero errors, and extensive employee training and engagement, Pal's has been able to achieve excellent performance in an extremely competitive industry. Harvard Business School professor Gary Pisano discusses the company’s strategic challenge of deciding how much to grow and whether its organization model will scale.
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