External Media Coverage
This episode is produced and published by Harvard Business School / HBR Presents. Wootomatic hosts this embedded stream for educational and commentary purposes.
How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
Hosted by Brian Kenny / Harvard Business Review
How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
Episode Summary
Children's Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting. Harvard Business School professor Amy Edmondson discusses getting an organization into the "High Performance Zone" by creating an environment of psychological safety and high accountability.
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